At waves-flipflops, we understand that sometimes you may need to exchange or return a product. We strive to make this process as smooth and convenient as possible for our customers in Spain. Please read the following information regarding our exchange and return policy:

Exchange Policy

If you wish to exchange a product for a different size or color, we are happy to assist you. Here are the key points to keep in mind:

• Exchanges are only available for products that are in their original condition, unworn, and with all the original tags and packaging intact.
• You can request an exchange within 30 days of the purchase date.
• Please contact our customer service team at [customer service email] or [customer service phone number] to initiate the exchange process.
• Once your exchange request is approved, you will receive instructions on how to return the product and receive the new item.
• Please note that the availability of the desired size or color for exchange is subject to stock availability.

Return Policy

If you are not completely satisfied with your purchase and would like to return a product, please review the following guidelines:

• Returns are accepted for products that are in their original condition, unworn, and with all the original tags and packaging intact.
• You can initiate a return within 30 days of the purchase date.
• Please contact our customer service team at [customer service email] or [customer service phone number] to initiate the return process.
• Once your return request is approved, you will receive instructions on how to return the product and receive a refund.
• Please note that the refund will be issued to the original payment method used for the purchase.

Exceptions

There are certain products that are not eligible for exchange or return:

• Products that have been personalized or customized.
• Products that have been worn, damaged, or altered.
• Products that are marked as final sale or clearance items.

If you have any further questions or need assistance with exchanges or returns, please do not hesitate to contact our customer service team. We are here to help!